What are the payment methods? / Payment methods
We accept these payment methods: 
What is the shipping cost? / Shipping
The shipping cost will be calculated based on the total purchase and delivery address at checkout, prior to confirming the purchase.
How are the shipments made?
We work with: 
Where can I receive my order?
We ship worldwide.
How long will it take for my order to arrive?
The delivery time will depend on the shipping method selected. Typically, it takes between 3 and 7 business days after payment is confirmed.
What is the deadline for making an exchange?
You can request an exchange within 15 days after the purchase.
What should I do if the product arrives damaged?
Contact us via email at [email protected], and we will send a new one.
| QUESTIONS ABOUT CHAINMAIL |
|---|
|
What MATERIALS are used in the making of chainmail? We use high-quality materials such as nickel steel, galvanized steel, and stainless steel. The choice of material will depend on your specific needs, such as durability, weight, and appearance. Click here to learn more about them.
The delivery time varies depending on the complexity of the order and the workload. Generally, production takes between 3 to 4 months, depending on availability during the requested period. Currently, we can make one chainmail per period, but soon we will have more available.
Can I CUSTOMIZE the chainmail? Yes! We offer customization options, such as material selection, finish, and specific details in leather or gold rings. If you have a specific design in mind, our team can work with you to bring it to life. Simply choose the type of chainmail you want and share the modifications with us via message or email.
Vocês fazem cotas de malha para EVENTOS ou uso recreativo? Sim, fabricamos cotas de malha tanto para uso recreativo, como em eventos de cosplay ou feiras medievais, quanto para uso mais técnico, como em esportes de combate histórico. Por enquanto não trabalhamos com cotas rebitadas.
What is the average COST of a custom-made chainmail? The cost varies depending on the specifications, such as material and level of customization. Check out the available chainmail options on our website according to your preferences.
Can I CANCEL or MODIFY my order after the approval of the quote/payment? Modifications can be made before production begins, but they may affect the delivery time and cost. Cancellations after production has started are subject to a 40% fee of the amount paid or retention of the deposit due to material purchases and the start of production. Contact us as soon as possible to discuss your needs. Yes, we offer a warranty against minor damages for 1 year from the delivery date. If you encounter any issues, please contact us for assistance. |
